{"id":277272,"date":"2022-09-05T07:03:47","date_gmt":"2022-09-05T11:03:47","guid":{"rendered":"https:\/\/uat.participaction.com\/?page_id=277272"},"modified":"2023-07-31T16:04:10","modified_gmt":"2023-07-31T20:04:10","slug":"app-faqs","status":"publish","type":"page","link":"https:\/\/ecsdev.participaction.com\/app-retired\/app-faqs\/","title":{"rendered":"App FAQs"},"content":{"rendered":"

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HAVE QUESTIONS?<\/h6>\n

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Mobile App FAQ<\/h1>\n

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Last updated: July 31, 2023<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Url text” module_class=” publication_hero_sec” _builder_version=”4.18.0″ _module_preset=”default” background_enable_color=”off” z_index=”5″ custom_margin=”30px||||false|false” custom_padding=”20px|36px|10px|36px|false|true” custom_padding_tablet=”20px||20px||true|true” custom_padding_phone=”||0px||false|true” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” animation_style=”fade” animation_duration=”700ms” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_text_color=”#4e2683″ header_font_size=”44px” header_2_font=”||||||||” header_2_text_color=”#4e2683″ header_2_font_size=”55px” header_2_line_height=”1.2em” header_3_text_color=”#4e2683″ text_orientation=”center” custom_margin=”0px||0px||false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”0px||0px||false|false” header_font_size_tablet=”40px” header_font_size_phone=”36px” header_font_size_last_edited=”on|phone” header_2_font_size_tablet=”45px” header_2_font_size_phone=”40px” header_2_font_size_last_edited=”on|tablet” locked=”off” global_colors_info=”{}”]<\/p>\n

    \n
  1. App Shutdown<\/a><\/strong><\/li>\n
  2. General Inquiries<\/a><\/strong><\/li>\n
  3. Team Challenges<\/a><\/strong><\/li>\n
  4. Community Challenge<\/a><\/strong><\/li>\n<\/ol>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” admin_label=”How to Get Started” module_id=”getstarted” _builder_version=”4.18.0″ width=”100%” custom_padding=”30px|36px|90px|36px|false|true” custom_padding_tablet=”10px|36px|40px|36px|false|true” custom_padding_phone=”30px|36px|40px|36px|false|true” disabled=”on” locked=”off” global_colors_info=”{}”][et_pb_row admin_label=”row” module_id=”downloadapp” _builder_version=”4.18.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”1200px” custom_padding=”0px||20px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” header_3_text_align=”center” header_3_text_color=”#4e2683″ custom_padding=”||30px||false|false” custom_padding_tablet=”||15px||false|false” custom_padding_phone=”||15px||false|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

    <\/a>How to Get Started<\/h3>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” admin_label=”App Shutdown” module_id=”app-shutdown” _builder_version=”4.21.0″ background_color=”#f5f9f3″ custom_padding_tablet=”60px|36px|60px|36px|true|true” custom_padding_phone=”40px|36px|40px|36px|true|true” locked=”off” global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.18.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”1200px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_3_text_align=”center” header_3_text_color=”#4e2683″ custom_padding=”||30px||false|false” custom_padding_tablet=”||15px||false|false” custom_padding_phone=”||15px||false|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

    App Shutdown<\/strong><\/h3>\n

    [\/et_pb_text][et_pb_accordion open_toggle_text_color=”#562285″ closed_toggle_text_color=”#562285″ closed_toggle_background_color=”RGBA(255,255,255,0)” toggle_icon=”||fa||900″ icon_color=”#562285″ admin_label=”Accordion” module_class=”faq-accordian” _builder_version=”4.21.0″ _module_preset=”default” toggle_level=”h3″ toggle_font_size=”32px” body_text_color=”#474747″ custom_padding=”||||false|false” toggle_font_size_tablet=”28px” toggle_font_size_phone=”24px” toggle_font_size_last_edited=”on|phone” border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”#562285″ global_colors_info=”{}”][et_pb_accordion_item title=”Why is the ParticipACTION app shutting down? ” open=”on” open_toggle_text_color=”#562285″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” _builder_version=”4.21.0″ _module_preset=”default” body_text_color=”#474747″ custom_padding=”30px|0px|30px|0px|false|false” custom_padding_tablet=”25px||25px||false|false” custom_padding_phone=”20px||20px||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}” toggle_text_color=”#562285″ toggle_level=”h3″ toggle_font_size_tablet=”26px” toggle_font_size_phone=”24px” toggle_font_size_last_edited=”on|phone”]<\/p>\n

    ParticipACTION launched a new strategic plan<\/a> in 2023, and as we put our new plan into operation, focusing on the work we believe will have the greatest impact, we’ve made the difficult decision to shut down the app as of August 31, 2023.<\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”What does this mean for ParticipACTION?” open_toggle_text_color=”#562285″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” _builder_version=”4.21.0″ _module_preset=”default” body_text_color=”#474747″ custom_padding=”30px|0px|30px|0px|false|false” custom_padding_tablet=”25px||25px||false|false” custom_padding_phone=”20px||20px||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}” toggle_text_color=”#562285″ toggle_level=”h3″ toggle_font_size_tablet=”26px” toggle_font_size_phone=”24px” toggle_font_size_last_edited=”on|phone” open=”off”]<\/p>\n

    While we’re sad to say goodbye to our app, we’re excited to explore new and innovative ways to help people living in Canada move more where they live, learn, work and play. With more than half of adults in Canada NOT getting enough physical activity<\/a>, there’s work to be done! We’ll continue to support people living in Canada to lead an active lifestyle through our existing channels and exciting new initiatives.<\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”What does this mean for ParticipACTION+?” open_toggle_text_color=”#562285″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” _builder_version=”4.21.0″ _module_preset=”default” body_text_color=”#474747″ custom_padding=”30px|0px|30px|0px|false|false” custom_padding_tablet=”25px||25px||false|false” custom_padding_phone=”20px||20px||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}” toggle_text_color=”#562285″ toggle_level=”h3″ open=”off”]<\/p>\n

    ParticipACTION+ was launched in 2019 to help organizations and its members enjoy an active, healthier day through team physical activity challenges in the ParticipACTION app. Organizations from industries such as food and agriculture, manufacturing, government, energy, Indigenous health, insurance, education, engineering, entertainment, telecommunications, and technology participated in the program. As a result of the shutdown of the ParticipACTION app, ParticipACTION+ will no longer be available to workplaces and organizations. ParticipACTION is committed to making workplaces active places and will seek new opportunities to promote and support physical activity in the workplace in future. <\/p>\n

     <\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”What will happen to my data? ” open_toggle_text_color=”#562285″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” _builder_version=”4.21.0″ _module_preset=”default” body_text_color=”#474747″ custom_padding=”30px|0px|30px|0px|false|false” custom_padding_tablet=”25px||25px||false|false” custom_padding_phone=”20px||20px||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}” toggle_text_color=”#562285″ toggle_level=”h3″ toggle_font_size_tablet=”26px” toggle_font_size_phone=”24px” toggle_font_size_last_edited=”on|phone” open=”off”]<\/p>\n

    ParticipACTION takes the privacy and security of your data very seriously. ParticipACTION will retain your name and email address in order to continue to provide you with resources to support you in moving more. All other individualized data will be destroyed within one year of the shutdown of the app. All data decisions will follow the strict guidelines set out in the ParticipACTION privacy policy.<\/a><\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”When is the last prize draw?” open_toggle_text_color=”#562285″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” _builder_version=”4.21.0″ _module_preset=”default” body_text_color=”#474747″ custom_padding=”30px|0px|30px|0px|false|false” custom_padding_tablet=”25px||25px||false|false” custom_padding_phone=”20px||20px||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}” toggle_text_color=”#562285″ toggle_level=”h3″ toggle_font_size_tablet=”26px” toggle_font_size_phone=”24px” toggle_font_size_last_edited=”on|phone” open=”off”]<\/p>\n

    The last prize draw is August 28, 2023.<\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”Is there any action I need to take?” open_toggle_text_color=”#562285″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” _builder_version=”4.21.0″ _module_preset=”default” body_text_color=”#474747″ custom_padding=”30px|0px|30px|0px|false|false” custom_padding_tablet=”25px||25px||false|false” custom_padding_phone=”20px||20px||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}” toggle_text_color=”#562285″ toggle_level=”h3″ toggle_font_size_tablet=”26px” toggle_font_size_phone=”24px” toggle_font_size_last_edited=”on|phone” open=”off”]<\/p>\n

    It’s recommended that you delete the ParticipACTION app after August 31, 2023, to free up space on your mobile device. Remember to open the app one last time before you do so to ensure that you retrieve any unused prize codes.<\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”What will happen to prizes that I have won but have not claimed in the app? ” open_toggle_text_color=”#562285″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” _builder_version=”4.21.0″ _module_preset=”default” body_text_color=”#474747″ custom_padding=”30px|0px|30px|0px|false|false” custom_padding_tablet=”25px||25px||false|false” custom_padding_phone=”20px||20px||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}” toggle_text_color=”#562285″ toggle_level=”h3″ open=”off”]<\/p>\n

    Prizes that have been won in the app can still be redeemed after August 31; however, you must open the app and retrieve any prize codes before the app closes on August 31<\/u>. To do so, open the REWARDS page by tapping the gift icon located at the bottom of the main app page. This will open the REWARDS page. If there are any orange boxes (example below), please tap these and record the prize details if you haven’t previously done so.<\/p>\n

    \"Prizing\"<\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”Where can I go for physical activity support from ParticipACTION?” open_toggle_text_color=”#562285″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” _builder_version=”4.21.0″ _module_preset=”default” body_text_color=”#474747″ custom_padding=”30px|0px|30px|0px|false|false” custom_padding_tablet=”25px||25px||false|false” custom_padding_phone=”20px||20px||false|false” custom_padding_last_edited=”on|desktop” global_colors_info=”{}” toggle_text_color=”#562285″ toggle_level=”h3″ toggle_font_size_tablet=”26px” toggle_font_size_phone=”24px” toggle_font_size_last_edited=”on|phone” open=”off”]<\/p>\n

    ParticipACTION is actively pursuing new and innovative tools to support you. Stay tuned for updates and get motivated on your journey to a more active you through our existing channels:<\/p>\n